How long does installation take?
In most covered areas we can get you connected within 24–72 hours after site survey and payment confirmation, subject to fiber routing access.
Do I need to buy a router from Netwala?
You may use your own compatible router. We also offer pre‑configured router options for a smoother setup. Ask our team for current models & pricing.
Can I upgrade or downgrade later?
Yes. Most plan changes can be done remotely within a billing cycle. Higher bandwidth upgrades are typically instant once processed.
Is Public / Static IP available?
Static Public IPv4 is an optional add‑on in select service zones. Please contact sales with your location and use‑case.